Frequently Asked Questions
Here's where you'll find the answers to many of your Frequently Asked Questions.
What is physiotherapy?
Physiotherapy is the assessment and rehabilitation of impairments in movement. A physiotherapist is a university-trained healthcare professional with clinical skills to provide physical intervention. Their aim is to promote mobility, function, and improvement in quality of life.
What are your COVID19 safety procedures?
For the health and well-being of our community, we will be implementing safety and sanitation protocols. Among them include:
· Masks to be worn by staff at all times. Masks will be provided to clients if they wish to have one.
· A thorough disinfection procedure will occur every 60 minutes. All high touch surfaces will be cleaned.
· Reduced capacity to limit crowding within the clinic space.
· Physical distancing markers throughout the clinic.
· Use of plexiglass barriers at the reception.
Covid19 symptoms may range from mild to severe. If a client exhibits any “seasonal allergies”, “just the sniffles” or “feeling under the weather”, their appointment will be cancelled immediately. Unsure if you should attend your scheduled physiotherapy session? Please take this self-assessment questionnaire: https://bc.thrive.health/covid19/en. If you answer ‘yes’ to any of the questions, please STAY HOME. You may call us to reschedule your appointment. Any late cancellation fee policy will be waived.
Clients have to understand the magnitude of the situation: Physiotherapists are unable to physically distance themselves during sessions and therefore both the client and therapist must have no symptoms to ensure no risk of transmission. STAY HOME IF YOU ARE SICK.
Do I need a doctor’s referral?
You are not required to bring a doctor’s referral for physiotherapy. However, coverage may be dependent on one for some extended health insurance plans. You may need to contact your health insurance provider for more details.
How do I prepare for my first appointment?
Please arrive 10 minutes before your first scheduled time to register all pertinent information.
Please bring the following:
Doctor’s referral (if you have one)
Personal Health Care Card Number
List of current medications
ICBC clients: Bring your Bodily Injury Claim number and adjuster’s name
WorksafeBC clients: Bring your WorksafeBC claim number
Wear comfortable clothing (shorts for lower body injuries), and shoe wear as exercise may be prescribed if appropriate.
How do I pay for my visit?
We accept cash, VISA, MasterCard and debit cards. Clients should come prepared to settle their account after each visit.
What is the cancellation policy?
Please give 24 hours notice for cancellation of appointments or a service charge will be applied. For physiotherapy, the service charge is $20.
Is there parking available?
Free parking at rear of building and on Stamford and Tyne streets. Free parking also available on Kingsway (time restrictions in effect: no parking on Kingsway from 7am to 930am). Please note that the Safeway parking is for customers of Safeway only. Parking in the Safeway lot is at your own risk.