FAQs & Rates
FAQs
Do I need a doctor’s referral?
You are not required to bring a doctor’s referral for physiotherapy. However, coverage may be dependent on one for some extended health insurance plans. You may need to contact your health insurance provider for more details.
How do I prepare for my first appointment?
Please arrive 10 minutes before your first scheduled time to register all pertinent information.
Please bring the following:
Doctor’s referral (if you have one)
Personal Health Care Card Number
List of current medications
ICBC clients: Bring your Bodily Injury Claim number and adjuster’s name
WorksafeBC clients: Bring your WorksafeBC claim number
Wear comfortable clothing (shorts for lower body injuries), and shoe wear as exercise may be prescribed if appropriate.
How do I pay for my visit?
We accept cash, VISA, MasterCard and debit cards. Clients should come prepared to settle their account after each visit.
What is the cancellation policy?
Please give 24 hours notice for cancellation of appointments or a service charge will be applied. For physiotherapy, the service charge is $20.
Is there parking available?
Free parking at rear of building and on Stamford and Tyne streets. Free parking also available on Kingsway (time restrictions in effect: no parking on Kingsway from 7am to 930am). Please note that the Safeway parking is for customers of Safeway only. Parking in the Safeway lot is at your own risk.
What services do you offer?
Answer: We currently offer physiotherapy, registered massage therapy, chiropractic, and kinesiology (active rehab program). Our specialty services include acupuncture, IMS/dry needling, vestibular and concussion therapy, and custom-made orthotics.
Do you accept WorksafeBC claims?
Answer: Yes – but only our physiotherapy services are WorksafeBC eligible. Our registered massage therapists do not accept WorksafeBC claims.
Do you accept ICBC claims?
Answer: Yes – all our service-providers accept ICBC injury claims. This includes our physiotherapists, registered massage therapists, kinesiologists (for the active rehab program), and chiropractors. The following are the number of ICBC pre-approved treatments covered within the initial 12 weeks of the accident date:
- 25 Physiotherapy sessions
- 12 RMT sessions
- 12 Active Rehab sessions with the registered kinesiologist
- 25 Chiropractic sessions
Do you provide direct billing services?
Answer: Yes – we offer direct billing services to 40+ insurance providers. Some of the more common providers include: Pacific Blue Cross, Sunlife, Manulife, Great West Life…and more. Please call to inquire if your insurance provider is included.
What is the cancellation policy?
Answer: Please give 24 hours notice for cancellation of appointments or a service charge will be applied. Service charges vary with the service provider. Please refer to Rates section for an exact fee.
Rates
Physiotherapy Rates
Private
Rate
Telehealth Service
$95
Initial Assessment and Subsequent Visits
$95
Initial Assessment and Subsequent Visits with Acupuncture/Dry Needling
$105
Vestibular Rehabilitation Assessment and Subsequent Visits
$105
Extended Visit (60 mins)
$150
Running Assessment (60 mins)
$160
MSP User Fee
Rate
Initial Assessment and Subsequent Visits
$55
- Eligibility for MSP coverage must be confirmed to qualify for this rate.
ICBC User Fees
Rate
Initial Assessment and Subsequent Visits
No Charge
Initial Vestibular Rehabilitation Assessment
No Charge
Subsequent Vestibular Rehabilitation Visits
No Charge
Initial Assessment and Subsequent Visits with Acupuncture/Dry Needling
$10
- Treatment must be pre-approved by ICBC to qualify for this service.
WorksafeBC
Rate
Initial Assessment and Subsequent Visits
No Charge
- Treatment must be pre-approved by WorksafeBC to qualify for this service.
*Please be advised that there will be a $40.00 fee charged for a missed appointments and late cancellations.
Massage Therapy
Private
Rate
45 minutes
$110
60 minutes
$135
MSP User Fee
Rate
45 minutes
$85
60 minutes
$110
- Eligibility for MSP coverage must be confirmed to qualify for this rate.
ICBC User Fee
Rate
Initial Assessment 60 minutes
No Charge
Subsequent Visits 60 minutes
$24.75
Subsequent Visits 45 minutes
No Charge
- Treatment must be pre-approved by ICBC to qualify for this service.
WorksafeBC
Rate
Unfortunately, we do not accept WorksafeBC claims for massage therapy.
- Please note, all rates for massage therapy include 5% GST.
*Please be advised you will be charged a FULL session fee for missed appointments and late cancellations.
Bodyworker
Private
Rate
60 minutes
$60
45 minutes
$45
- Please note, bodyworker services are NOT covered by any insurance coverages.
Active Rehabilitation
Private
Rate
Initial Assessment and Subsequent Visits
$80
ICBC
Rate
Initial Assessment and Subsequent Visits
No Charge
- Treatment must be pre-approved by ICBC to qualify for this service.
Custom Foot Orthotics
Private
Rate
Orthotics
$500
Compression Stockings
$110
Chiropractic
Private
Rate
Initial Assessment (45 mins)
$120
Subsequent Visit (15 mins)
$70
Subsequent Visit (30 mins)
$100
MSP User Fee
Rate
Initial Assessment (45 mins)
$97
Subsequent Visit (15 mins)
$47
Subsequent Visit (30 mins)
$77
- Eligibility for MSP coverage must be confirmed to qualify for this rate.
ICBC
Rate
Initial Assessment and Subsequent Visit
No Charge
- Treatment must be pre-approved by ICBC to qualify for this service.
Insurance Providers
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