ICBC Claims Vancouver

If you’ve been injured in a motor vehicle accident (MVA), you don’t have to navigate recovery alone. Simply provide us with your claim number, and we can begin your rehabilitation right away.

If you’re looking for ICBC physiotherapy in Vancouver, Collingwood Physio is here to manage your recovery after a motor-vehicle accident (MVA) and help you reclaim your mobility.

Pre-approved Sessions within 12 weeks of your MVA (see rates here)

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What To Expect

Recovery after an MVA isn’t one-size-fits-all — it’s a dynamic process that involves managing pain and restoring movement, strength and everyday function. That’s why we use a four-pillar approach to guide your rehabilitation journey: Soothe the Signal, Mobilize to Move, Fortify the Foundation, and Reclaim Your Routine. Each pillar represents a key phase of healing, and our team supports different aspects of your care depending on where you are in your recovery. Whether you’re just beginning or working towards full independence, this framework ensures a comprehensive, coordinated, and personalized path back to wellness. We recommend starting with physiotherapy to assess your readiness for other services.

Soothe The Signal

Pain is the body’s alarm system. In this phase, the focus is on calming discomfort, reducing inflammation, and creating a safe space for healing to begin.

Mobilize to Move

Stiffness and limited range of motion can slow recovery. Here, we work to restore joint mobility, flexibility, and coordination to help you move with more ease and confidence.

Fortify the Foundation

Strength and stability are the backbone of lasting recovery. This stage targets muscle activation, balance, and resilience to support your body in handling daily demands.

Reclaim Your Routine

The ultimate goal of rehab is to return to the life you love. Whether it’s sports, hobbies, everyday activities or spending quality time with your kids, we help you regain the function and independence you need to thrive.

FAQs

Will I have to pay anything out of pocket?

We offer direct billing to ICBC, so you can skip the stress and focus on what matters most – your recovery. Most treatments are fully covered; however, a small user fee may apply for certain services — such as IMS or acupuncture provided as part of physiotherapy, or for 60-minute massage therapy sessions. (Please note: 45-minute massage sessions are fully covered with no additional fee.)

What services are covered under my ICBC claim?

Our clinic provides physiotherapy, chiropractic care, massage therapy, and kinesiology services. In addition, counselling and acupuncture (provided by a registered acupuncturist) are also covered under your ICBC claim.

Do I need a doctor's referral for treatment?

A referral isn’t required to begin treatment. In many cases, you can start right away depending on the details of your ICBC claim.

What if it’s been past 12 weeks and I haven’t started treatment with a healthcare provider?

Our team can request a single session for an initial assessment. If approved, this appointment will help us better understand your current needs, outline an appropriate care plan, and request any additional sessions as needed.

What happens when my pre-approved sessions expire or run out but I need more?

If additional sessions are needed, your care team will submit the request on your behalf. Please be aware that final approval is determined by your adjuster.

I’m currently attending another clinic but would like to switch to yours. Is that possible?

Yes, that is possible. Please provide us with your claim number, and we will contact your adjuster to review your sessions and services so we can coordinate your care seamlessly.

May I see more than one healthcare provider at the same time?

Absolutely! You’re not limited to just one type of provider. In fact, a collaborative approach is often beneficial — many clients experience better outcomes when they work with a team of professionals across different disciplines.

Why Choose Us For Your ICBC Treaments?

At Collingwood Physiotherapy, we are specialists in ICBC physiotherapy in Vancouver. We coordinate directly with ICBC so you can focus on your recovery—not the paperwork. With pre-approved session support, direct billing to ICBC, and a multidisciplinary team (physio, massage, chiropractic), we serve Vancouver drivers, passengers and cyclists who’ve been in an MVA.

By choosing Collingwood Physiotherapy as your healthcare provider for your ICBC rehabilitation, you can expect an experience rooted in trust, personalized care, and clinical excellence.

Learn More

Common Injuries after a Motor Vehicle Accident

Whiplash & neck pain (common in Vancouver auto-collisions)
Back injuries (sprain/strain)
Shoulder/arm injuries from steering-wheel impact
Lower-limb injuries (brake pedal, foot injuries)

Testimonials

       
 4.8
 4.8
 Top Rated Service 
   Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
 
 
 
 
 
   
 
 
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   Brunna Nichi 
 6 days ago
 
 
 Trustindex verifies that the original source of the review is Google. +4
I first started going to this clinic after seeing a recommendation in a Facebook group called Vancouver Girls Ask. I absolutely love this place. It’s clean, organized, and welcoming. The reception team is always kind and helpful. Their website is well organized too, which makes booking and managing appointments easy. The location is also very convenient since it’s literally right across from the SkyTrain station. I do physiotherapy with Simeon. From the very beginning, he has been extremely honest, attentive, and careful with me. I can be very conscious of my body, my form, and whether I’m doing things correctly, but with his guidance, I feel calm, strong, and taken care of. For massages, I see Jared, and I love how he keeps every session innovative and personalized. He always starts by asking what I would like to work on, and somehow I’m constantly discovering tiny muscles I didn’t even know existed 😂. Every session feels different and intentional, and I always leave feeling like we actually worked on what my body needed that day. Both Simeon and Jared are incredibly professional, friendly, and genuinely caring. My husband also gets his massages here with Tuan and has nothing but good things to say about his experience as well. One little tip if you’re someone like me who likes to book weekly appointments: book in advance! Especially once you know your work schedule, because their appointments can fill up quickly. Overall, I genuinely love coming here and feel very lucky to have found such a great clinic. Highly recommend! 💜
  
 
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   andrew 
 45 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I have been seeing Alex for my physio sessions and he is very friendly and knowledgeable. I would highly recommend him as he has helped me with different injuries while using different treatment options. The front desk staff were all extremely friendly and diligent as well. Overall, it is a great physio place option.
  
 
     Posted on Google  
   
   Naomi G 
 55 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Many thanks to Alex Li is very professional and helpful to treat my problems including my wrist, knee, neck, upper back and lower back pain. He is also very friendly and good communication when he is providing the service.
  
 
     Posted on Google  
   
   Andy 
 61 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Such a great experience, everyone is super helpful and friendly! Mike helped me rid of a pain I’ve had for a very long time and I left feeling great! 😊
  
 
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   Marvil 
 65 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I would like to express my heartfelt gratitude to the amazing team at the Collingwood Physiotherapy-Joyce for the exceptional care I received throughout my recovery journey. A very special thank you to my physiotherapists-William Huang,Mason Huang, Aimee  Chen & Simeon Leung.Each of you played an important role in my rehabilitation,providing expert care, encouragement,patience and personalized treatment.Your dedication helped me regain my strength,improve my mobility,and gave me the confidence to keep moving forward.I truly appreciate the knowledge and compassion you shared at every visit. I would also like to sincerely thank my Massage therapist Ian Durana for your outstanding treatments.Your skillful care helped relieve my pain,reduce tension,and complemented my physiotherapy perfectly.Your professionalism and kindness made every session both therapeutic and encouraging. To all the receptionists specially Liza and support staff, thank you for always greeting me with warm smiles,kindness and genuine care.You made every appointment easy and welcoming, and your positive attitude brightened my day. I feel truly blessed to have been cared for by such an incredible team. Thank you all for your hard work,compassion,and commitment to helping your patients heal.I highly recommend this clinic to anyone looking for knowledgeable professionals who truly care about their patients.May God bless each one of you, and thank you for making such a positive difference in my life.Until next time!!!!-Marites V.
  
 
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   Ammm M 
 68 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Was treated by William Huang. He was encouraging and informative and helped tailor my exercise routine. Front desk staff were excellent.
  
 
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   Deanna Sue 
 108 days ago
 
 
 Trustindex verifies that the original source of the review is Google. +1
I really appreciate Simeon's patience and expertise. Having been injured before it was important to me that he took the time to hear about my past injuries and gave me a personalized treatment plan that worked for what I needed. Thank you to the team who made me feel comfortable and at ease! I definitely recommend checking them out!
  
 
     Posted on Google  
   
   K 
 111 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I’ve been seeing Daisy for physio and IMS needling for several years now, and I can’t recommend her enough. She is incredibly knowledgeable, friendly, and skilled at what she does. She always takes the time to explain what she’s doing and why, and makes sure I fully understand the exercises and treatment plan.
  
 
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   Mohammed Ali 
 112 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend Dr. Aimee Chen atCollingwood Physiotherapy! I've been seeing her for a workplace injury, and the fact that they do direct claims with WorkSafeBC makes the whole process so easy. Dr. Amy is a wonderful listener, asks great questions, and constantly updates your treatment plan based on how you're recovering week by week. The exercise videos she sends for home care are incredibly helpful and easy to follow. Excellent, attentive service-I will definitely keep coming back here!
  
 
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   Isla 
 130 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Ryan is very professional and kind. He's a great physiotherapist.

Our Locations

We are proud to now serve the Collingwood community from two convenient locations, making it easier for you to access the care and support you need close to home.