Custom Foot Orthotics

No. Insurance providers are not set up to offer direct billing for custom orthotic orders.  You are required to provide payment at the time of ordering.  We will provide the necessary documentation for you to submit for reimbursement from your insurance company.  Specifically, we will provide you with a biomechanical assessment form, a physiotherapists referral form, a payment receipt, and any other documentation required by your provider.

Each insurance provider will have their own set of protocols for reimbursement of custom orthotic orders.  We are not privy to this information.  Please contact your provider to verify reimbursement details.

The Orthotic Group.  You may refer to their website www.tog.com for more information.

All sales are final and non-refundable.  Sizing exchanges for footwear are subject to a $30 handling fee.

We are not privy to this information and suggest that you contact your insurance provider to verify all details related to reimbursement.

Our physiotherapist will perform an assessment to determine all pertinent information related to your custom orthotic order.   The type of orthotic will be determined by your condition, your weight, your footwear, and your activity.

There may be numerous reasons why you were denied compensation.  It is important to note that some insurance providers will not issue reimbursement of custom orthotic orders if initiated by a physiotherapist.  For these providers, you will be denied reimbursement.  It is your responsibility to know if your insurance company falls in this category.